Client: SP+ (SP+ Red Bridge – Joint Venture)
Contract Term: October 2022 – Current
Type: Parking Lot Shuttles and Employee Shuttles
Fleet Size: 88 cutaway buses
Headcount: 174

Project Overview

Vectour is responsible for managing two critical shuttle operations at Atlanta’s Hartsfield-Jackson Airport, serving both the public and airport employees. These services operate 24/7, providing reliable and efficient transportation solutions for both public passengers and airport staff.

Key Services

• ParkAtl Shuttle Service: This service supports the airport’s public shuttle bus operations, managing the fleet and driver operations for the North, South, and International parking lots. The shuttles transport passengers to and from the departure/arrival terminals efficiently and on time.
• Employee Lot 3 Shuttle Service: Vectour also provides shuttle services to authorized airport employees, including TSA, airline, and other functional employees. The shuttle transports staff from an off-site parking lot to the terminal, ensuring that key personnel arrive on time and with minimal
  disruptions.
  Both services operate seamlessly around the clock to accommodate the airport’s demanding schedule and ensure smooth transportation logistics.

Objectives

• Operational Efficiency: Vectour aimed to ensure
  consistent and reliable shuttle services for both public passengers and airport staff, maintaining high service standards 24/7.
• Fleet and Workforce Management: Managing a fleet of 88 cutaway buses and 174 operational staff members, Vectour ensured that all shuttles were well-maintained, and staff were trained to meet the needs of the busy Atlanta Airport environment.
• Collaborative Stakeholder Management: Successfully worked with the airport, the SP+ joint
  venture, and other stakeholders, ensuring alignment in shuttle operations, safety, and service
  delivery.

Challenges

• 24/7 Operations: Managing shuttle services that operate continuously required precise scheduling, fleet maintenance, and staff coordination to ensure zero downtime.
• High Passenger Volume: With Atlanta being one of the busiest airports globally, managing the high volume of both public passengers and employees required careful planning and operational adjustments.
• Unionized Workforce: Managing a workforce under a labor union contract (SEIU for ParkAtl) required adherence to labor agreements while ensuring operational efficiency and team morale.

Solutions

• Staff Coordination and Training:
  • Comprehensive training programs for shuttle drivers and operational staff were deployed to ensure safety, efficiency, and customer satisfaction. This also involved careful coordination to meet the needs of unionized employees in ParkAtl while
    maintaining non-union management for Employee Lot 3.
• Stakeholder Collaboration:
  • Vectour worked closely with the Atlanta Airport, SP+, and security teams to ensure proper shuttle routing, road closures, and overall shuttle flow were coordinated effectively.

Results

• Operational Excellence: Vectour successfully provided 24/7 shuttle services without significant delays or disruptions. The smooth coordination between fleet and staff ensured that both public and employee transportation needs were met efficiently.
• Passenger Satisfaction: Feedback from public passengers and employees indicated high levels of satisfaction with the shuttle service’sreliability,safety, and convenience.
• Enhanced Efficiency: Real-time fleet management and ongoing collaboration with airport stakeholders led to reduced wait times for passengers, improved route planning, and optimized shuttle flow throughout the airport.

Conclusion

Vectour’s management of the Atlanta Airport shuttle operations demonstrates the company’s ability to handle large-scale, high-demand transportation services. By successfully coordinating 24/7 shuttle operations, maintaining a large fleet, and managing a diverse workforce, Vectour ensured that both passengers and airport employees received consistent, efficient, and reliable shuttle services.